• What's All This, Then?

    A MAGIC SHOP! We're still in the throes of making the show, but we decided to whip up some quick, commercial holiday cheer -- for us, anyway, and we hope for you, too! Which is where this humble little pop-up shop comes in. It will be active for 12 days only -- from 12am Eastern Standard Time on November 27th until 12am EST on December 8th (ie. when Monday, December 7th becomes Tuesday, December 8th). Then it too will vanish, unseen, behind the Caul...

    When Will My Order Be Placed?

    We're hoping to place all orders by Wednesday, December 9th. From there, it will be in our fulfillment service's hands to print and ship them off to all of you. If there is a delay in placing your order for any reason, we will send you an email directly.

    When Will My Items Arrive?

    Short answer: we can't tell you with 100% certainty but the expectation is you'll receive all your items by the beginning of January at the latest.

     

    Longer answer: Holiday shipping is a messy business at the best of times, and 2020 is decidedly not the best of times. We really like the fulfiller we're working with, but they have experienced delays this past year because of COVID-19. We're following their guidance about when to place orders in time for Christmas; their deadline is December 10th, so we should have all orders in before then. But we do want to be upfront that these are our best estimates. Your mileage may vary.

    Do You Offer Rush Shipping?

    No, alas. We're stuck with standard shipping for everything, which is another reason why we're collecting pre-orders, and not holding the store open forever.

    What's Your Exchanges/Returns Policy?

    Because of our terms with our fulfillment company, we can only accept returns for misprinted/defective items. We cannot handle exchanges.

     

    If you do need to return a misprinted/broken item, please send a picture of the item and copy of your order to hello@lss.productions with the subject line UNSEEN STORE RETURN.

    I Can't Use Paypal Or Stripe. Can I Still Place An Order Via A Different Means?

    No, unfortunately. Unlike Barrow's, this store is very small and -- at the time of this writing, at least -- it has no money, so you can imagine the stress it's under. We cannot support any other payment methods.

    What About T-Shirts/Face Masks/Backpacks/Other Merch Items?

    We may do another pop-up shop in the future, but for this round, what you see is, really, what you get. Or, in any case, it's what you can purchase for as reasonable a sum as we could offer.

     

    If you have merch requests or designs of your own you'd like to run by us, hello@lss.productions is the email to send those to!